Refund policy

Refund and Return Policy for OmniSupps Nutrition

Effective Date: 1/04/2023

Thank you for shopping at OmniSupps Nutrition. We strive to provide high-quality vitamins and supplements to support your health and well-being. If, for any reason, you are not satisfied with your purchase, we are here to help with our refund and return policy.

1. Returns:

1.1. Eligibility:

• We accept returns within 14 days from the date of purchase.
• To be eligible for a return, the item must be unused, unopened, and in the same condition as you received it.
• The product must be in its original packaging.

1.2. Process:

• To initiate a return, please contact our customer service team on our contact page to obtain a Return Merchandise Authorization (RMA) number.
• Include the RMA number with your returned item.

1.3. Shipping:

• Customers are responsible for the return shipping costs.
• We recommend using a trackable shipping service for returns.

2. Refunds:

2.1. Processing Time:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• Refunds are typically processed within 5 business days.

2.2. Refund Method:

• Refunds will be issued to the original payment method used during the purchase.

2.3. Partial Refunds:

• If the returned item is not in its original condition, damaged, or missing parts for reasons not due to our error, a partial refund may be granted after deliberation.

3. Exchanges:

3.1. Product Exchange:

• If you receive a defective or damaged item, we will replace it with the same product at no additional cost.

4. Damaged or Defective Items:

4.1. Notification:

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
• Include photos of the damaged or defective item for our records.

4.2. Replacement or Refund:

• Based on the nature of the issue, we will either replace the item or provide a full refund, including shipping costs.

5. Contact Us:

If you have any questions about our refund and return policy, please contact us at info@omnisuppsnutrition.com

OmniSupps Nutrition BV reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing OmniSupps Nutrition for your health and wellness needs.