Refund policy

Refund & Return Policy

Omnisupps Nutrition Company

Last updated: 21/09/2026

We want every order to be right. This policy explains how to cancel an order, how to return a product, when you get your money back, and what we do if something arrives damaged or faulty.

It applies to purchases made by consumers at omnisuppsnutrition.com. Business customers, including our partners, follow the terms of their partner agreement. Nothing in this policy limits your rights under consumer law.

1. Your right to cancel

You can cancel your order within 30 days of the day you receive it, without giving a reason. The legal minimum is 14 days; we give you more. If your order arrives in several parcels, the period starts when you receive the last one.

To cancel, let us know before the period ends. Email info@omnisuppsnutrition.com with your order number, or use the model cancellation form at the end of this policy. You do not have to use the form. We will confirm your cancellation and send you return instructions.

2. What can be returned

  • Unopened products: our products are sealed for your health and safety. Products with an unbroken seal can be returned. Every product has a tamper seal.
  • Opened products: once a seal has been broken after delivery, the product cannot be returned for health and hygiene reasons. The exceptions are products that are faulty or damaged (section 5) and the First Bottle Promise (section 4).
  • Accessories: accessories, such as the OMNISHAKER, can be returned. If you have used one beyond what was needed to look at it, we may deduct the loss in value.
  • Free gifts: If you cancel an order that came with a free gift, please return the gift too. 

3. How to return a product

  1. Send the products back within 30 days of telling us that you are cancelling.
  2. Return them to: Jan Baptist Vinkstraat 7, 3070 Kortenberg, Belgium
  3. Pack them securely, and include your order number.

You pay the cost of sending the products back, unless they are faulty, damaged, or not what you ordered. We recommend a tracked service and keeping your proof of postage.

4. First Bottle Promise

If it is your first order with us and it is not right for you, we will refund the full price within 30 days of delivery, even if you have opened it. One refund per customer. 

This promise is on top of your legal rights, not instead of them.

5. Damaged, faulty or incorrect items

If your order arrives damaged, a product is faulty, or you received something you did not order, please let us know as soon as possible, ideally within 14 days of delivery. Email us a photo of the product and its packaging.

We will replace the product free of charge or refund it in full, including delivery costs. You will not pay anything to send it back, and we will tell you whether you need to.

You are also protected by the legal guarantee of conformity, which lasts at least two years from delivery. This policy does not limit that guarantee in any way.

6. Your refund

  • What we refund: everything you paid, including the original standard delivery cost. If you chose a faster delivery option than our standard one, we refund only the standard cost.
  • When: within 14 days of receiving your cancellation at the latest. We may wait until we receive the products back, or until you show us proof that you sent them, whichever comes first. In practice, we aim to refund within 5 business days of receiving your return.
  • How: to the payment method you used, unless we agree otherwise with you. You pay no fees for the refund.
  • Deductions: if returned products have been handled beyond what was needed to inspect them, we may deduct the resulting loss in value.

7. Subscriptions

You can cancel a subscription at any time before your next order is processed in your account, or by email. Products you have already received follow the rules above.

8. Changes to this policy

We may update this policy from time to time. The version published on our website when you placed your order applies to that order.

9. Questions and complaints

Email info@omnisuppsnutrition.com with your order number. We reply within 24 working hours.

If we cannot resolve a complaint together, you can contact the Belgian Consumer Ombudsman Service, a free, independent public mediation service: consumerombudsman.be.

Omnisupps Nutrition BV, trading as Omnisupps Nutrition Company, Jan Baptist Vinkstraat 7, 3070 Kortenberg, Belgium. Enterprise number 0800.544.463 · VAT BE 0800.544.463 info@omnisuppsnutrition.com