Shipping policy

Shipping Policy

Omnisupps Nutrition Company

Last updated: 21/09/2026

This policy explains where we ship, how long delivery takes, what it costs, and what happens if something goes wrong. It applies to all orders placed at omnisuppsnutrition.com and forms part of our Terms of Service.

1. Who ships your order

Your order is sold and shipped by Omnisupps Nutrition BV, trading as Omnisupps Nutrition Company, Jan Baptist Vinkstraat 7, 3070 Kortenberg, Belgium (enterprise number 0800.544.463).

2. Where we ship

We ship to Belgium, all other EU member states, and several non-EU countries. The destinations available to you are shown at checkout.

3. Order processing

We prepare every order within 1–2 business days of payment. Business days are Monday to Friday, excluding Belgian public holidays. Orders placed on a weekend or public holiday are processed on the next business day.

4. Delivery times

Estimated delivery times after dispatch:

Destination

Standard delivery

Belgium, the Netherlands, Germany, France

1–3 business days

Other EU countries

3-5 business days

Outside the EU

5-8 business days, plus customs clearance

These are our carrier's estimates, not guarantees. In every case, we deliver within 30 days of your order, unless we agree otherwise with you. If we cannot, we will tell you, and you may cancel your order for a full refund.

5. Carrier and delivery options

We ship with PostNL. The options available for your address are shown at checkout.

6. Shipping costs

  • Belgium: free on every order.
  • Other countries: calculated at checkout from the weight and destination of your order, and free on orders from €120.

You always see the exact shipping cost before you pay.

7. Tracking your order

When your order leaves our warehouse, we email you a PostNL tracking link. If it has not arrived within two business days of your order confirmation, check your spam folder or contact us.

8. VAT, customs and import duties

  • Within the EU: our prices include VAT, and there are no customs duties.
  • Outside the EU: the destination country may charge import duties, taxes or handling fees. These are not included in our prices or shipping costs and are paid by the recipient. Please check before ordering that food supplements may be imported into your country. 

9. Your delivery address

Please check your address carefully before you place your order. If you spot a mistake, email us straight away: we can correct it until the order has been dispatched.

If a parcel comes back to us because the address was incomplete or incorrect, we will contact you to arrange a new delivery. 

10. Late, lost or damaged parcels

If your tracking shows no movement for 5 business days, or your parcel has not arrived within the estimated time, contact us, and we will investigate with PostNL.

Your order remains our responsibility until it is delivered to you. If it is lost in transit or arrives damaged, we will send a replacement or refund you in full, at no extra cost. For damaged items, please email us a photo of the parcel and the products as soon as possible, ideally within 14 days of delivery.

11. Weekends, holidays and busy periods

We do not ship on weekends or Belgian public holidays. During busy periods, such as sales and the end-of-year holidays, processing and delivery can take a little longer. We announce expected delays on our website.

12. Returns and cancellations

Your right to cancel an order, and how to return a product, are set out in our Refund & Return Policy.

13. Questions

Email info@omnisuppsnutrition.com with your order number. We reply within 24 working hours.

Omnisupps Nutrition BV, trading as Omnisupps Nutrition Company Jan Baptist Vinkstraat 7, 3070 Kortenberg, Belgium Enterprise number 0800.544.463 · VAT BE 0800.544.463 info@omnisuppsnutrition.com